Bomgar is a leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more.
Since 2003, more than 8,500 corporate customers across 65 countries have chosen Bomgar as their platform for remote support. Bomgar clients include some of the world’s leading IT outsourcers, systems integrators, software vendors, hospitals and healthcare organizations, government institutions, colleges and universities, legal and accounting firms, and insurance and financial institutions.
For six consecutive years, Bomgar has been recognized as one of the fastest-growing private companies in North America. Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., London, Paris, and Singapore.
The Bomgar Story
To help pay his college tuition, Joel Bomgar began working as a field network engineer for a Jackson, Mississippi-based systems integrator in 2002. When not in class, he could be found driving around the Jackson area in his 1979 Buick LeSabre providing IT support to local businesses. Often, the non-billable drive time took longer than the actual service calls. It didn’t take long for Joel to realize “there had to be a way” to spend less time driving in the Mississippi heat and more time solving his clients’ problems.
Unable to find an existing solution that would allow him to access and manage his customers’ computers over the internet, Joel decided to take matters into his own hands and develop his own technology. Although he was still working his way through college, Joel spent many late nights coding and eating pizza to develop a functional remote support solution. Leveraging the solution he quickly doubled the number of customers he could support and cut his rather uncomfortable drive time in half. The instant success led him to believe there might be a market for his creation, so he made up a product brochure, launched a static web site and waited.
Much to his surprise, his wait was short as he quickly began receiving calls and orders for the product. After making $24,000 in less than two months, Joel was convinced he had uncovered a significant market opportunity, but knew he could not capitalize on the opportunity alone. He soon enlisted the assistance of two friends and fellow Resident Assistants from school: Nathan McNeill and Patrick Norman – both of whom he knew were smart, hardworking, dedicated problem solvers.
During the next decade, Bomgar’s founding trio successfully led the company from a college campus project to an industry leader. They credit the success to a discipline of focus and a set of core values based in Biblical principles.
In May of 2014, TA Associates, one of the largest and most experienced global growth private equity firms, announced a majority investment in Bomgar. Today, Bomgar serves more than 8,000 leading companies from diverse industries around the world. Bomgar is recognized by industry analysts, professional associations and industry publications for its award-winning Enterprise Remote Support Solutions, which have fundamentally changed how companies around the world deliver remote technical support. Bomgar customers have dramatically reduced costs and improved remote support efficiency while driving customer satisfaction to new levels.